Introduction

At ScalarDomain ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website (https://scalardomain.sbs), use our services, or interact with us in any way.

Please read this privacy policy carefully. If you do not agree with our policies and practices, please do not use our website or services. By accessing or using our website, you agree to this privacy policy.

Data We Collect

We collect several types of information from and about users of our website, including:

Personal Information

  • Contact information: Name, email address, postal address, phone number
  • Booking information: Service type, appointment dates and times, special requests
  • Payment information: Credit card details, billing address (note: full payment details are processed by our secure payment providers and not stored on our systems)
  • Communication data: Correspondence with us via email, phone, or our contact forms
  • Health information: Allergies, skin sensitivities, or other health-related information you provide to help us safely deliver our services
  • Portfolio information: Photos of your makeup looks (with your explicit consent)

Technical Information

  • Usage data: How you use our website, which pages you visit, time spent on pages
  • Device information: IP address, browser type and version, operating system
  • Location data: General location information derived from IP address
  • Cookie data: Information stored in cookies (see our Cookie Policy section)

How We Collect Your Data

We collect data through:

  • Direct interactions: When you fill in forms on our website, book services, correspond with us, or provide feedback
  • Automated technologies: As you navigate our website, we may automatically collect technical data using cookies and similar technologies
  • Third-party sources: We may receive information about you from third parties such as business partners, social media platforms (if you interact with us through them), and payment service providers

How We Use Your Data

We use your personal information for the following purposes:

Service Provision

  • To provide and maintain our services
  • To process and fulfill appointments and transactions
  • To create and manage your account
  • To personalize your experience
  • To address any health concerns or allergies you've shared with us

Communication

  • To respond to your inquiries, comments, or questions
  • To send appointment reminders and service-related communications
  • To notify you about changes to our services or policies
  • To send promotional communications (with your consent)

Business Operations

  • To improve our website, products, and services
  • To analyze usage patterns and trends
  • To prevent fraudulent transactions and monitor security
  • To fulfill our contractual, legal, and business obligations

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Contract: Processing is necessary to fulfill our contractual obligations to you
  • Consent: You have given explicit consent for us to process your data for specific purposes
  • Legitimate interests: Processing is necessary for our legitimate business interests, provided those interests don't override your rights and freedoms
  • Legal obligation: Processing is necessary to comply with legal requirements

Data Sharing and Disclosure

We may share your personal information with:

  • Service providers: Third parties who provide services on our behalf, such as payment processing, IT services, email delivery, and customer support
  • Business partners: When necessary to fulfill services (e.g., photographers for collaborative work)
  • Professional advisors: Including lawyers, bankers, auditors, and insurers
  • Regulatory authorities: Government bodies, regulators, and other authorities when required by law

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access: The right to request copies of your personal information
  • Rectification: The right to request that we correct inaccurate or incomplete information
  • Erasure: The right to request that we delete your personal information in certain circumstances
  • Restriction: The right to request that we restrict the processing of your data in certain circumstances
  • Data portability: The right to request that we transfer your data to another organization or directly to you
  • Objection: The right to object to our processing of your personal data
  • Withdraw consent: The right to withdraw consent at any time where we rely on consent to process your data

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Cookie Policy

Our website uses cookies and similar technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the owners of the site.

Types of Cookies We Use

  • Essential Cookies: Required for the operation of our website. They enable basic functions like page navigation and access to secure areas of the website.
  • Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works.
  • Functionality Cookies: Used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences.
  • Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We may use this information to make our website more relevant to your interests.

Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience and/or lose the ability to access certain features of our website.

To manage your cookie preferences on our website, you can use the cookie consent tool that appears when you first visit our site.

Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

International Transfers

We may transfer your personal data to countries outside of your country of residence, including to countries that may not provide the same level of data protection as your home country. When we do so, we ensure appropriate safeguards are in place to protect your data and to comply with applicable data protection laws.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "last updated" date at the top of this policy.

We encourage you to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

  • Email: [email protected]
  • Phone: +446304724741
  • Mail: Data Protection Officer, ScalarDomain, Flat 23 Jayden Crossing, Leefurt, HD9 6PH, United Kingdom

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.